Strollers and flat screen televisions are among 'lost and found' items piling up at the Malaysia Airports Holdings Bhd's (MAHB) store at the Kuala Lumpur International Airport (KLIA).
"Our store keeps expanding because of the lost and found items," said Malaysia Airports (Sepang) Sdn Bhd senior general manager, Zainol Isa.
He did not rule out the possibility that some passengers take advantage by intentionally leaving their belongings before flying because they know that MAHB would keep the items safely for sometime before disposing them.
"After the passengers return to Malaysia from their trip they will report to MAHB that they had lost their belongings and submit a claim for the goods," he said recently.
He said the MAHB would normally keep the lost and found items for 30 days before disposing them.
MAHB handles up to 60,000 bags daily at the KLIA and Kuala Lumpur International Airport 2 (klia2), he said.
"For security measures, MAHB staff are trained to always be on the alert for any unattended baggage or items at the airport," he added.
Zainol said the baggage handling system at the airport was a multi-party responsibility and required close collaboration between the airport operator and airlines.
According to a MAHB statement, there are two main components for baggage handling at the airport, namely the automated conveyor system as well as the manual operations of loading and unloading baggage from the aircraft, by the ground handlers.
"The automated conveyor system is a facility provided by the airport and the manual operations are handled by the airlines' ground handlers," the statement added.
MAHB is responsible for the baggage security screening, early baggage storage and carousel assignment while the airlines' ground handler manages the baggage transfer, loading and unloading baggage from the aircraft and transportation from aircraft to breakdown areas.
Zainol said MAHB engaged with the ground handlers via 'Baggage Committee Meeting' on bi-weekly basis to discuss problems and immediate action plans to resolve such problems from recurring.